Aloft London Excel | Hotel in London

| 8.4 (5088 Reviews) |   Pet Friendly  4 Bathrooms  11 Guests
Custom House Hotel | Aloft London Excel

Hotel in Custom House, London

Located in London's Dockland area, this hotel features direct access to the Excel International Exhibition and Convention Center. Offering sleek, stylish rooms with free WiFi, it also has a gym, pool and lively bar. Featuring a 42-inch flat-screen TV and a signature bed, each spacious room at Aloft London ExCel also enjoys modern styling. Rooms all have a bathroom with a large shower, while the Suites have a separate living area. Dogs can be accommodated, and the property can provide dog beds. Both Canary Wharf and the O2 Arena are 10 minutes away via the DLR and Tube, with Prince Regent DLR Station 328 feet from Aloft. The new Elizabeth Line is only a 10 minutes walk and the London City Airport is less than a mile away. Docksider restaurant is open for breakfast, lunch and dinner serving seasonal food, along with Docksider Delivers available every day from 5.30pm. Sweet and savory snacks are available 24 hours at re:fuel by Aloft and the vibrant WXYZ bar offers a range of signature cocktails.

Aloft London Excel is located in London.

This 211 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Pet Friendly, Business Services, Sports/Activities, and several others. This is a 4 star rated property and has over 5088 reviews with the average score of 8.4 . Coming to London and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 211 Bedrooms Hotel if you want to learn more about this place in London. These details are authentic, as they are provided by our partner, booking.com.

This Aloft London Excel in London is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Aloft London Excel”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pet Friendly
Pool
Wheelchair Accessible
Private Pool
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Fireplace/Heating
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Breakfast
  • Wine/Champagne
  • Kids' meals
  • Snack bar
  • Bar
  • Coffee house on site
  • Restaurant
Parking
  • Parking
  • Parking on site
  • Accessible parking
Accessibility
  • Bathroom emergency cord
  • Wheelchair accessible
  • Toilet with grab rails
  • Raised toilet
  • Lowered sink
Activities
  • Fitness
  • Locker rooms
  • Sauna
  • Steam room
  • Pool table
  • Indoor pool
  • Indoor pool (year-round)
  • Fitness center
General
  • Smoke-free property
  • Family rooms
  • Facilities for disabled guests
  • Air conditioning
  • Soundproof rooms
  • Pet friendly
  • Convenience store on site
  • Heating
  • Non-smoking rooms
  • Safe
  • Elevator
Guest Services
  • Pet bowls
  • Express check-in/out
  • Concierge
  • Room service
  • Baggage storage
  • Pet basket
  • Meeting/Banquet facilities
  • Business center
  • Laundry
  • 24-hour front desk
  • Invoice provided
Internet
  • Free Wifi
  • Wifi
  • Internet
Outdoors
  • Terrace
Security/Safety
  • 24-hour security
  • Fire extinguishers
  • Key card access
  • Smoke alarms
  • CCTV outside property
  • CCTV in common areas
  • Security alarm
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation disinfected between stays
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Property cleaned by professional cleaning companies
  • Guest accommodation sealed after cleaning
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Physical distancing in dining areas
  • Delivered food covered securely
  • All plates, cutlery, glasses, and other tableware sanitized
  • Breakfast to-go containers
  • Food can be delivered to guest accommodation
  • Process in place to check health of guests
  • Hand sanitizer in guest accommodation and common areas
  • Staff follow all safety protocols as directed by local authorities
  • Access to healthcare professionals
  • Face masks for guests available
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • First aid kits available
  • Cashless payment available
  • Mobile app for room service
  • Contactless check-in/out
  • Screens or physical barriers between staff and guests in appropriate areas
  • Physical distancing rules followed
Spa
  • Swimming pool
  • Heated pool

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Pet Policy
Pets are allowed and free.

The credit card used at time of booking must be valid for the entire stay. please present the credit card used to make your reservation upon check-in at the hotel. please note that in the event that you cannot produce the same credit card, the hotel reserves the right to ask for an alternative method of payment, credit/debit card policy:, debit and credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. the authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges, payment policy:, third party credit card: third party credit card forms are not accepted. bank transfers and chaps payments are accepted. please note that the hotel does not accept third party bookings paid by credit card: contact the hotel directly for information regarding bank transfers, check: banker checks are not accepted. traveler’s checks are not accepted for payment or exchange. guest must show valid passport for the transaction, direct bill: direct billing is only available after approval of the credit manager. the company to be invoiced must fax an invoice request to the hotel and include the specific charges to be invoiced, dogs weighing less than 40 pounds (18.14 kilograms) are allowed in guest rooms at no extra charge. guide dogs are not subject to weight limits. a pet liability waiver must be signed upon arrival. a “pet in room” sign must be displayed on a guest room’s door. dogs cannot be left alone in a guest room, must be leashed or muzzled in public areas, and are not allowed in food and drink venues. the hotel reserves the right to charge a guest’s credit card for additional cleaning and excessive damage caused by a dog.guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Value for money:
8.37
Location:
8.46
Staff:
9.04
Facilities:
8.77
Comfort:
9.15
Cleanliness:
9.11
Nov 3, 2025 08:00:00 AM
Review Score:   6
United Kingdom
Reviewer Type: Couple
Travel Purpose: leisure
Negative: No internet on tv. Reported many times
See All Reviews

Room Arrangement

Room Info Facilities
Aloft Room, Guest room, 1 King
Room Type: Double
Room Size: 24 m2
1 King bed(s) Bed
Aloft Room, Guest room, 1 King

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Hairdryer, Free toiletries, Toilet paper, Private bathroom, Toilet, Body soap, Shampoo, Bathtub or shower, Shower

General

Air conditioning, Key card access, Carpeted, Smoke Alarm, Ironing facilities, Interconnecting room(s) available, Trash cans, Iron, Safe

Media & Technology

TV, Flat-screen TV

Services

Wake-up service/Alarm clock

Living Area

Desk

Bedroom

Wardrobe or closet, Childrens' cribs

Accessibility

Upper floors accessible by elevator, Toilet with grab rails, Accessible by elevator, Lower sink, Roll-in shower, Entire unit wheelchair accessible, Shower chair, Raised toilet, Emergency cord in bathroom

Room Amenities

Socket near the bed, Clothes rack, Fold-up bed

Pool and Spa

Pool towels

Exclusive services

Free gym access

Physical distancing

Single-room AC for guest accommodation
Urban Room, Guest room, 1 King, High Floor
Room Type: Double
Room Size: 24 m2
1 King bed(s) Bed
Urban Room, Guest room, 1 King, High Floor

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Hairdryer, Free toiletries, Toilet paper, Private bathroom, Toilet, Body soap, Shampoo, Bathtub or shower, Shower

General

Air conditioning, Key card access, Carpeted, Smoke Alarm, Ironing facilities, Interconnecting room(s) available, Trash cans, Iron, Safe

Media & Technology

TV, Flat-screen TV

Services

Wake-up service/Alarm clock

Living Area

Desk

Bedroom

Wardrobe or closet, Childrens' cribs

Kitchen

Coffee machine

Accessibility

Upper floors accessible by elevator, Accessible by elevator, Entire unit wheelchair accessible

Room Amenities

Socket near the bed, Clothes rack, Fold-up bed

Pool and Spa

Pool towels

Exclusive services

Free gym access

Physical distancing

Single-room AC for guest accommodation
Savvy Suite, 1 Bedroom Executive Suite, 1 King & Sofa Bed
Room Type: Suite
Room Size: 48 m2
1 King bed(s) Bed
1 Sofa bed Bed
Savvy Suite, 1 Bedroom Executive Suite, 1 King & Sofa Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Hairdryer, Free toiletries, Toilet paper, Private bathroom, Toilet, Body soap, Shampoo, Bathtub or shower, Shower

General

Air conditioning, Key card access, Carpeted, Smoke Alarm, Ironing facilities, Interconnecting room(s) available, Trash cans, Iron, Safe

Media & Technology

TV, Flat-screen TV

Services

Wake-up service/Alarm clock

Living Area

Desk, Sitting area, Sofa

Bedroom

Wardrobe or closet, Childrens' cribs

Kitchen

Coffee machine

Accessibility

Upper floors accessible by elevator, Accessible by elevator, Entire unit wheelchair accessible

Room Amenities

Socket near the bed, Sofa bed, Clothes rack, Fold-up bed

Pool and Spa

Pool towels

Exclusive services

Free gym access

Physical distancing

Single-room AC for guest accommodation
Family Room 2 Double Beds
Room Type: Double
Room Size: 24 m2
2 Full bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Hairdryer, Free toiletries, Toilet paper, Private bathroom, Toilet, Body soap, Shampoo, Bathtub or shower, Shower

General

Air conditioning, Key card access, Carpeted, Smoke Alarm, Ironing facilities, Interconnecting room(s) available, Trash cans, Iron, Safe

Media & Technology

TV, Flat-screen TV

Services

Wake-up service/Alarm clock

Living Area

Desk

Bedroom

Wardrobe or closet

Accessibility

Upper floors accessible by elevator, Toilet with grab rails, Accessible by elevator, Lower sink, Roll-in shower, Entire unit wheelchair accessible, Shower chair, Raised toilet, Emergency cord in bathroom

Room Amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Physical distancing

Single-room AC for guest accommodation
Check Hotel Availability
Nightly rates from:
USD US $155
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