DoubleTree By Hilton London Excel | Hotel in London

| 8.2 (5242 Reviews) |   Pet Friendly  12 Bathrooms  25 Guests
Custom House Hotel | DoubleTree By Hilton London Excel

Hotel in Custom House, London

Located on the waterfront, DoubleTree By Hilton London Excel is just 0.5 miles from London City Airport. With a bar and restaurant, and the Docklands Light Railway is only 0.3 miles away. This 4-star hotel offers bright rooms each with free WiFi access, a 40-inch LED TV and a private shower room with complimentary toiletries. Some of the spacious suites feature balconies, with views across the waterfront. This DoubleTree By Hilton London Excel has a Fitness Room with cardio equipment, free for all guests. With superb waterfront views, The Restaurant provides modern Italian cuisine, prepared with the finest ingredients. The Bar offers a relaxing space to enjoy a drink. There is also 24-hour room service available. A hot and cold breakfast buffet serves a range of fruits, home-baked croissants, Fair Trade coffee and a traditional English breakfast. The O2 Arena and Canary Wharf are just a 10-minute train ride away. Closer by, the ExCel Exhibition Center is next door to the hotel.

DoubleTree By Hilton London Excel is located in London.

This 285 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Air Conditioner, Parking, Guest Services, and several others. This is a 4 star rated property and has over 5242 reviews with the average score of 8.2 . Coming to London and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 285 Bedrooms Hotel if you want to learn more about this place in London. These details are authentic, as they are provided by our partner, booking.com.

This DoubleTree By Hilton London Excel in London is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “DoubleTree By Hilton London Excel”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pet Friendly
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
EV Charge Station
Business Services
Sports/Activities
Wellness Facilities
Fireplace/Heating
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Breakfast
  • Breakfast in the room
  • Special diet meals (on request)
  • Kid-friendly buffet
  • Restaurant
  • Bar
  • Wine/Champagne
  • Kids' meals
Parking
  • Accessible parking
  • Parking
  • Electric vehicle charging station
  • Parking on site
Accessibility
  • Toilet with grab rails
  • Wheelchair accessible
Activities
  • Fitness center
  • Live sports events (broadcast)
  • Fitness
General
  • Air conditioning
  • Soundproof rooms
  • Elevator
  • Heating
  • Convenience store on site
  • Facilities for disabled guests
  • Safe
  • Smoke-free property
  • Pet friendly
  • Wifi in all areas
  • Family rooms
  • Non-smoking rooms
Guest Services
  • Pet basket
  • Vending machine (drinks)
  • Meeting/Banquet facilities
  • Baggage storage
  • Ironing service
  • Daily housekeeping
  • Room service
  • Express check-in/out
  • Pet bowls
  • Vending machine (snacks)
  • Laundry
  • 24-hour front desk
  • Business center
  • Dry cleaning
  • Invoice provided
Internet
  • Internet
  • Wifi
  • Free Wifi
Outdoors
  • Terrace
  • Outdoor furniture
Security/Safety
  • Smoke alarms
  • CCTV outside property
  • CCTV in common areas
  • Key card access
  • Fire extinguishers
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Use of cleaning chemicals that are effective against coronavirus
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation disinfected between stays
  • Property cleaned by professional cleaning companies
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses, and other tableware sanitized
  • Delivered food covered securely
  • Staff follow all safety protocols as directed by local authorities
  • Process in place to check health of guests
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Access to healthcare professionals
  • First aid kits available
  • Contactless check-in/out
  • Cashless payment available

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Payment Policy
Credit card required
Pet Policy
Pets are allowed upon request and charges may apply.

A credit or debit card authorization of at least gbp 50 is required upon check in at the hotel, from the person(s) staying at the hotel, if the booking is an advance purchase (non refundable booking), the actual card used to reserve and make pre-payment for the room must be presented upon arrival. if this is not possible, the charge on the original card provided will be refunded and credit card payment will be requested before room keys are issued.guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, parking is subject to availability due to limited spaces.

Reviews

Value for money:
8
Location:
8.19
Staff:
8.8
Facilities:
8.36
Comfort:
8.66
Cleanliness:
8.65
Lettice
Oct 15, 2025 07:00:00 AM
Review Score:   10
United Kingdom
Reviewer Type: Solo Traveller
Travel Purpose: business
See All Reviews

Room Arrangement

Room Info Facilities
Queen Room
Room Type: Double
Room Size: 21 m2
1 Queen bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Conditioner, Towels, Bathtub or shower, Toilet, Shower, Toilet paper, Private bathroom, Body soap, Hairdryer, Shampoo

General

Air conditioning, Carpeted, Heating, Laptop safe, Ironing facilities, Iron, Safe, Smoke Alarm, Carbon monoxide detector

Media & Technology

TV, Radio, Flat-screen TV, Telephone

Living Area

Desk

Bedroom

Alarm clock, Childrens' cribs, Linens

Kitchen

Electric kettle

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed
Deluxe Queen Room with View
Room Type: Double
Room Size: 24 m2
1 Queen bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Conditioner, Towels, Bathtub or shower, Toilet, Slippers, Shower, Toilet paper, Private bathroom, Body soap, Hairdryer, Shampoo

General

Air conditioning, Carpeted, Heating, Laptop safe, Ironing facilities, Iron, Safe, Smoke Alarm, Carbon monoxide detector

Media & Technology

TV, Radio, Flat-screen TV, Telephone

Living Area

Desk

View

Sea view, River view, View

Bedroom

Alarm clock, Childrens' cribs, Linens

Kitchen

Coffee machine, Electric kettle

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed
Queen Room - Mobility Access
Room Type: Double
Room Size: 21 m2
1 Queen bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Walk-in shower, Conditioner, Towels, Bathtub or shower, Toilet, Slippers, Shower, Toilet paper, Private bathroom, Body soap, Hairdryer, Shampoo

General

Air conditioning, Carpeted, Heating, Laptop safe, Ironing facilities, Iron, Safe, Smoke Alarm, Carbon monoxide detector

Media & Technology

TV, Radio, Flat-screen TV, Telephone

Living Area

Desk

Bedroom

Alarm clock, Childrens' cribs, Linens

Kitchen

Electric kettle

View

Sea view

Accessibility

Emergency cord in bathroom, Upper floors accessible by elevator, Toilet with grab rails, Accessible by elevator, Lower sink, Roll-in shower

Room Amenities

Socket near the bed
Queen Room with Sofa Bed
Room Type: Triple
Room Size: 21 m2
1 Sofa bed Bed
1 Queen bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Conditioner, Towels, Bathtub or shower, Toilet, Shower, Toilet paper, Private bathroom, Body soap, Hairdryer, Shampoo

General

Air conditioning, Carpeted, Heating, Laptop safe, Ironing facilities, Iron, Safe, Smoke Alarm, Carbon monoxide detector

Media & Technology

TV, Radio, Flat-screen TV, Telephone

Living Area

Sofa, Desk

Bedroom

Alarm clock, Childrens' cribs, Linens

Kitchen

Electric kettle

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed, Sofa bed
Twin Room
Room Type: Double
Room Size: 21 m2
2 Twin bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Conditioner, Towels, Bathtub or shower, Toilet, Shower, Toilet paper, Private bathroom, Body soap, Hairdryer, Shampoo

General

Air conditioning, Carpeted, Heating, Laptop safe, Ironing facilities, Iron, Safe, Smoke Alarm, Carbon monoxide detector

Media & Technology

TV, Radio, Flat-screen TV, Telephone

Living Area

Desk

Bedroom

Alarm clock, Childrens' cribs, Linens

Kitchen

Electric kettle

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed
Deluxe Twin Room with View
Room Type: Double
Room Size: 24 m2
2 Twin bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Conditioner, Towels, Bathtub or shower, Toilet, Slippers, Shower, Toilet paper, Private bathroom, Body soap, Hairdryer, Shampoo

General

Air conditioning, Carpeted, Heating, Laptop safe, Ironing facilities, Iron, Safe, Smoke Alarm, Carbon monoxide detector

Media & Technology

TV, Radio, Flat-screen TV, Telephone

Living Area

Desk

View

Sea view, River view, View

Bedroom

Alarm clock, Childrens' cribs, Linens

Kitchen

Coffee machine, Electric kettle

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed
Deluxe Accessible Twin Room with View
Room Type: Double
Room Size: 21 m2
2 Twin bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Conditioner, Towels, Bathtub or shower, Toilet, Slippers, Bathrobe, Shower, Toilet paper, Private bathroom, Body soap, Hairdryer, Shampoo

General

Air conditioning, Carpeted, Heating, Laptop safe, Ironing facilities, Iron, Safe, Smoke Alarm, Carbon monoxide detector

Media & Technology

TV, Radio, Flat-screen TV, Telephone

Living Area

Desk

View

Sea view, River view, View

Bedroom

Alarm clock, Childrens' cribs, Linens

Kitchen

Coffee machine, Electric kettle

Accessibility

Upper floors accessible by elevator, Accessible by elevator, Toilet with grab rails, Lower sink, Roll-in shower

Room Amenities

Socket near the bed
Twin Room - Mobility Access
Room Type: Double
Room Size: 21 m2
2 Twin bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Walk-in shower, Conditioner, Towels, Bathtub or shower, Toilet, Shower, Toilet paper, Private bathroom, Body soap, Hairdryer, Shampoo

General

Air conditioning, Carpeted, Heating, Laptop safe, Ironing facilities, Iron, Safe, Smoke Alarm, Carbon monoxide detector

Media & Technology

TV, Radio, Flat-screen TV, Telephone

Living Area

Desk

Bedroom

Alarm clock, Childrens' cribs, Linens

Kitchen

Electric kettle

Accessibility

Emergency cord in bathroom, Upper floors accessible by elevator, Toilet with grab rails, Accessible by elevator, Lower sink, Roll-in shower

Room Amenities

Socket near the bed
Deluxe Queen Room with Balcony and View
Room Type: Double
Room Size: 32 m2
1 Queen bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Conditioner, Towels, Free toiletries, Bathtub or shower, Toilet, Slippers, Bathrobe, Shower, Toilet paper, Private bathroom, Body soap, Hairdryer, Shampoo

General

Air conditioning, Carpeted, Heating, Laptop safe, Ironing facilities, Iron, Safe, Smoke Alarm, Carbon monoxide detector

Media & Technology

TV, Radio, Flat-screen TV, Telephone

Outdoors

Balcony

Living Area

Sitting area, Desk

View

River view, Sea view, City view, View

Bedroom

Alarm clock, Childrens' cribs, Linens

Kitchen

Coffee machine, Electric kettle

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed
Deluxe King Room with View
Room Type: Double
Room Size: 24 m2
1 King bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Conditioner, Towels, Free toiletries, Bathtub or shower, Toilet, Slippers, Bathrobe, Shower, Toilet paper, Private bathroom, Body soap, Hairdryer, Shampoo

General

Air conditioning, Carpeted, Heating, Laptop safe, Ironing facilities, Iron, Safe, Smoke Alarm, Carbon monoxide detector

Media & Technology

TV, Radio, Flat-screen TV, Telephone

Living Area

Desk

View

River view, View

Bedroom

Alarm clock, Childrens' cribs, Linens

Kitchen

Coffee machine, Electric kettle

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed
Deluxe One-Bedroom King Suite with View
Room Type: Suite
Room Size: 54 m2
1 King bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Conditioner, Towels, Free toiletries, Bathtub or shower, Toilet, Slippers, Bathrobe, Shower, Toilet paper, Private bathroom, Body soap, Hairdryer, Shampoo

General

Air conditioning, Heating, Laptop safe, Ironing facilities, Iron, Safe, Hardwood or parquet floors, Smoke Alarm, Carbon monoxide detector

Media & Technology

TV, Radio, Flat-screen TV, Telephone

Kitchen

Refrigerator, Coffee machine, Electric kettle, Dining table

Living Area

Sofa, Sitting area, Desk

View

River view, Landmark view, View

Bedroom

Alarm clock, Childrens' cribs, Linens

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed
One-Bedroom King Suite with City View
Room Type: Suite
Room Size: 42 m2
1 King bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Conditioner, Towels, Free toiletries, Bathtub or shower, Toilet, Slippers, Bathrobe, Shower, Toilet paper, Private bathroom, Body soap, Hairdryer, Shampoo

General

Air conditioning, Heating, Laptop safe, Ironing facilities, Iron, Safe, Hardwood or parquet floors, Smoke Alarm, Carbon monoxide detector

Media & Technology

TV, Radio, Flat-screen TV, Telephone

Kitchen

Refrigerator, Coffee machine, Electric kettle, Dining table

Living Area

Sofa, Sitting area, Desk

View

City view, View

Bedroom

Alarm clock, Childrens' cribs, Linens

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed
Check Hotel Availability
Nightly rates from:
USD US $130
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