Shangri-La The Shard, London | Hotel in London

| 9.4 (1006 Reviews) |  1 Bathroom
Elephant and Castle Hotel | Shangri-La The Shard, London

Hotel in Elephant and Castle, London

Luxury hotel with bars and a 24-hour fitness center
An indoor pool, a restaurant, and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour fitness center, a snack bar/deli, and a sauna are onsite.
Shangri-La The Shard, London offers 202 accommodations with minibars and safes. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. 40-inch LED televisions come with digital channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.


Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Other
Pool
TV
Wheelchair Accessible
Accessibility
Security/Safety
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Policies

Check-in
Check-in start time: 4:00 pm; check-in end time: midnight contactless check-in available express check-in available
Check-out
Check-out before 11:00 am contactless check-out available express check-out available
Child Policy
Children are welcome. rollaway/extra beds are available for gbp 90 per night. cribs (infant beds) are available for gbp 90 per night.
Payment Policy
Fee for buffet breakfast: approximately gbp 47 for adults and gbp 23.50 for children airport shuttle fee: gbp 160.00 per vehicle (one-way) self parking fee: gbp 70 per night valet parking fee: gbp 70 per night pet fee: gbp 75 per pet, per night service animals are exempt from fees crib (infant bed) fee: gbp 90 per night rollaway bed fee: gbp 90 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
1 total (up to 50 lbs per pet) food and water bowls are available pets allowed for an extra charge of gbp 75 per pet, per night service animals are welcome, and are exempt from fees specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs only

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the listed child breakfast fee applies to guests age 11 and younger. the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of shangri-la cares (shangri-la)

Reviews

Aug 28, 2025 12:56:31 PM
Review Score:   4
Summary: I was very disappointed in my stay at the Shangri-La. There were hidden charges for poor service that you feel you had to pay and the food was definitely average. Foods kept running out at breakfast and the hot buffet was often cold. We weren’t offered drinks the first day and also weren’t explained you could order an a la cartel option. The expensive afternoon tea - standard London prices was poor for what you got. Standard bread and very bland cakes that were very samey. It really was the most disappointing luxury / 5 star stay I’ve had. I would not return.
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