Is this Custom House hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Custom House hotel have a swimming pool?

No, this Custom House hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Custom House hotel?

Best-rates for the Custom House hotel starts from $86 per night with includes Parking, Security/Safety, Bar, Guest Services, Breakfast, Wheelchair Accessible, Accessibility, Restaurant, Child Friendly, Internet with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Custom House hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Custom House hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Custom House hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Custom House hotel?

Based on the information reported by the owner or manager, the Custom House hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Custom House hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Custom House hotel are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Premier Inn London Docklands - Excel | Hotel in London

| 6.6 (10 Reviews) | 1 Bathroom

Custom House Hotel | Premier Inn London Docklands - Excel

Hotel in Custom House, London

Hotel with free parking, 5-minute walk to ExCeL Exhibition Centre
This smoke-free hotel features a restaurant, a bar/lounge, and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include express check-out.
Premier Inn London Docklands - Excel offers 206 accommodations with safes.

Amenities

Parking

Wheelchair Accessible

Accessibility

Security/Safety

Restaurant

Bar

Guest Services

Breakfast

Child Friendly

Internet

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: 12:00 am minimum check-in age: 16

Check-out

Check-out before 12:00 pm express check-out available

Child Policy

Children are welcome.

Payment Policy

Fee for buffet breakfast: approximately gbp 12.99 per person the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges mobile payment options include: google pay and apple pay special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards

Reviews

Svend Aage

Jul 9, 2025 01:23:35 PM

Review Score: 6

Summary: It's an ok hotel if you are visiting Excel for an event but the hotel needs a make over and especially the public area is worn down. My room was ok and the restaurant was ok too. There is nothing else in the area so I recommend Excel north where there are more restaurants.

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Premier Inn London Docklands - Excel | Hotel in London

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